Are there any personal details required for customs clearance of the package?

How to replace the Eilik purchased from Amazon?

How to get an return address and a return label?

How can I track the shipping?

Do I need to pay to use Eilik's update software and get updated content?

Can I purchase small accessories other than food miniatures?

Are taxes, VAT, and duties included in the price?

Can I get a spare servo module, or replace the battery in case it gets broken?

Why does shipment delay?

Why there is no update of my tracking number?

Can you ship Eilik to my country?

Can I amend or cancel my order?

What if my payment got debited but the order did not go through?

How long does it take to process an order?

How can I confirm my order and get the tracking number?

How can I be an ambassador of Eilik or work with Energize Lab?

How to become our sales agent or distributor?

Does Eilik have the capability to operate as a reminder?

Can underage children play with Eilik alone?

Will Eilik be continuously updated and optimized?

Will Eilik come in different colors?

If I don't interact with Eilik, what will Eilik do?

Can Eilik be taken off from the bottom plate?

Can Eilik be connected to a voice assistant such as Alexa?

Is there an API for open source programming?

When two or more Eilik are connected, do they both need to be charged or will one charge through the other?

Can I use Eilik while charging?

How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?

How long is the USB-C charging cable?

Is Eilik rechargeable via USB or using a normal battery?

Is WiFi or Internet required to use Eilik?

Can Eilik speak and understand the languages of various countries?

How to force reboot the robot?

How to access the robot's update log?

Eilik Self-check e-Manual

How to use Eilik's festival mode?

How to use the Settings program?

How to play the Fishing Game?

How to find the ID number of my Eilik?

Is there a setting to prevent Elik from being angry? 

How to format SD card of the robot?

User manual in Korean

User Manual in Japanese

User Manual in English

User Manual in Chinese

How can Eilik dance to the music I play without playing its background music？

How to reset the procedure of the robot?

Win in Crime Patrol

How to update Eilik's firmware?

How to DIY my Eilik with Props or Arms?

What to do when my robot fails to be recognized by the computer?

How do I troubleshoot sound issues with my robot?

How do I troubleshoot screen issues with my robot?

How do I troubleshoot servo issues with my robot?

How do I troubleshoot charging and battery issues with my robot?

What to do if my computer fails to install the software?

What to do when the robot screen pops up error prompts?

What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?

What to do when the update tool pops up error prompts?

What to do if the robot automatically shuts down/freezes/cannot work normally after a update?

How do I troubleshoot sensor issues with my robot?

Panxer Quick Start Guide

Panxer User Manual in English

Panxer User Manual in Chinese

What should I do if my Panzer unable to power ON?

What should I do if my Panzer experiences abnormal freezing/ rotation?

What to do when my Panxer has malfunction error?

What to do when my Panxer has overheat error?

Can each theme body develop a unique personality?

Can I customize the name I use to wake up Eiliko?

Can users connect their own ChatGPT or other AI models to Eiliko?

Does Eiliko have continuous interaction and long-term memory?

What kind of AI model does Eiliko use?

Can Eiliko provide information like the weather or date?

Which languages will be added in the future?

What happens when Eiliko's battery reaches the end of its lifespan?

How long does Eiliko last on a full charge?

How long does it take to charge Eiliko?

What is the expected battery lifespan of Eiliko?

Can I pay extra to choose a specific mystery box item?

Does the mystery box in the Lover Set include SpinKit III Holiday Ver?

Is the pairing between user and Eiliko?

Will changing my phone affect the pairing?

Will swapping the themed body affect anything other than appearance?

Can I change its outfit?

Is Eiliko portable?

Can Eiliko's pairing be reset?

Does Eiliko support other languages?

Does Eiliko need an internet connection for AI chat?

What can the Energize Lab App do?

Does it require Bluetooth and Wi-Fi connectivity?

Eiliko User Manual in Chinese

Eiliko User Manual in English

What to do when my Eiliko fails to be updated?

What to do if my eiliko Couple ID pairing fails?

What if my eiliko can't interact with infrared?

What should I do if my eiliko encounters abnormal freezing?

What to do when my Eiliko unable to power ON?

Is Eilik AI Station compatible with all series of Eilik?

Which networks are supported?

Can I switch back to the original Eilik mode anytime?

What happened to Eilik’s original games?

Does it have to use a PD charger?

Do AI Station need a network setup?

Eilik AI Station User Manual at the Command Center

Eilik AI Station User Manual in English

Eilik AI Station User Manual in Chinese

What to do when Eilik AI station fails to be updated?

What should I do if Eilik AI station encounters abnormal freezing?

What should I do if Eilik AI Station cannot set up network?

What should I do if Eilik AI station cannot connect / frequent disconnection from Eilik?

What to do if Eilik AI Station unable to be powered ON?