Support
48 results found for ""
Support
Is there a setting to prevent Elik from being angry?
You can give Eilik a few more pats on the head to calm it down.
Updated on 2023/01/30
Support
What to do during the update if the software keeps getting stuck at 99.7% or 99.8%?
1. Restart the update.
2. If the update doesn't complete after several attempts, please provide the software screenshot and contact our customer support for further assistance.
Updated on 2023/01/30
Support
What should I do if my computer refuses to install the software?
Eilik software support macOS 12 or later and Windows 8 or later. Please check if you are using an applicable PC.
Then you need to give full permission to the software on your computer.
If you're using a Macbook, you need to unlock your Mac security settings temporarily to open it.
Updated on 2023/01/30
Support
What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?
Don't worry. Please observe the status of Eilik when the USB cable is removed.
1. If Eilik shuts down after unplugging the USB, try to reconnect the Eilik to the computer and start the update.
2. If Eilik doesn't turn off, you need to reset Eilik after it runs out of power and re-update Eilik.
Updated on 2023/01/30
Support
What to do if "serial port error" occurs during the update?
This prompt sometimes occurs due to the computer system. You need to restart your computer, open the software and start the update again.
Updated on 2023/01/30
Support
What to do if Eilik automatically shuts down?
1. If Eilik shuts down when the battery is low, there might be a problem with the battery.
Please contact customer service for warranty service.
2. If Eilik shuts down suddenly without a battery problem, it is advised to format the SD card and update Eilik again.
Updated on 2023/01/30
Support
Eilik doesn't look afraid when I pick it up from the table, and doesn't react to slap on the head or hitting on the table. Or Eilik is always crying and in a state of fear of height. How to adjust it?
You can use the Setting program to adjust Eilik's sensitivity to height and quake.
1. Open the Setting mode and get into the next interface by tapping Eilik's belly (you will feel the haptic feedback). If you cannot find the second interface. You need to update Eilik to obtain this function.
2. Rotate Eilik's hands down or up to adjust the hover detection or vibration.
3. Tap
Updated on 2023/01/29
Support
Does Eilik have the capability to operate as a reminder?
Eilik can work as a countdown timer and a Pomodoro Timer.
Updated on 2023/01/29