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Support
How to update Eilik's firmware?
Equipment List
Eilik, a USB-C Cable, a computer (Windows 10 and later/for macOS 10.9 and later), and a docking station (only for macOS).
1. Download Eilik Update Tool.
① Go to the official website.
② Click on the Downloads option in the menu bar.
③ Select the Windows or MacOS version based on the current computer system you are using.
④ Click "
Updated on 2023/08/10
Support
Are there any personal details required for customs clearance of the package?
Generally, no additional personal information is required for customs clearance.
However, if your shipping address is in the following countries and regions, please provide the corresponding details in the order notes for us to facilitate the shipment.
South Korea: PCCC Number
Chile: RUT Number
Brazil: CPF Number
Taiwan, China; Turkey; South Africa: ID Number
Updated on 2023/08/03
Support
What to do if my computer fails to install the software?
Situation 1:
When downloading, the webpage pops up a prompt stating 'Unable to download safely' or 'This file type may be dangerous'.
Click on 'View More' and then select 'Keep Still' to proceed with the download.
Situation 2:
When downloading, the webpage fails to redirect to the download page.
Method 1:
Select the second backup option to download the
Updated on 2023/08/03
Support
Eilik Self-check e-Manual
Download this e-manual.
Updated on 2023/07/20
Support
How to reset the procedure of the robot?
👉Check out tutorial videos for a step-by-step guide.
Please fill in a SUPPORT TICKET for further assistance if you're unable to fix this issue.
Updated on 2023/07/18
Support
How do I troubleshoot servo issues with my robot?
Situation 1:
When turned on, the robot's head/arms/body are misaligned or immobile, such as the head tilting to the right, arms positioned incorrectly, back not facing the charging port, or unable to swing the arms.
Situation 2:
When turned on, the head/arms/body move intermittently or make unusual sounds, such as jumping, stuttering, or creaking.
Situation 3:
When selecting a
Updated on 2023/07/18
Support
How do I troubleshoot charging and battery issues with my robot?
Situation 1:
Connected to the power supply, the robot screen displays a charging icon or a 100% battery icon. It can be turned on normally while charging, but by unplugging the charging cable, the robot immediately turns off.
Try the following steps in sequence:
1. Reconnect the USB-C cable;
2. Replace the COM port/charger;
3. Replace the USB-C cable;
4. If the above steps don't work, ple
Updated on 2023/07/17
Support
How to use Eilik's festival mode?
Updated on 2023/03/27