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Support
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All content
Eilik AI Station User Manual in English
Eiliko User Manual in Chinese
Eiliko User Manual in English
How to update Eilik's firmware?
User Manual in English
User Manual in Japanese
Can Eilik speak and understand the languages of various countries?
Are there any personal details required for customs clearance of the package?
How to replace the Eilik purchased from Amazon?
How to get an return address and a return label?
How can I track the shipping?
Why does shipment delay?
How can I confirm my order and get the tracking number?
How long does it take to process an order?
What if my payment got debited but the order did not go through?
Can I amend or cancel my order?
Can you ship Eilik to my country?
Why there is no update of my tracking number?
Can I get a spare servo module, or replace the battery in case it gets broken?
Are taxes, VAT, and duties included in the price?
Can I purchase small accessories other than food miniatures?
Do I need to pay to use Eilik's update software and get updated content?
How can I be an ambassador of Eilik or work with Energize Lab?
How to become our sales agent or distributor?
Does Eilik have the capability to operate as a reminder?
Can underage children play with Eilik alone?
Will Eilik come in different colors?
Can Eilik speak and understand the languages of various countries?
Is WiFi or Internet required to use Eilik?
Is Eilik rechargeable via USB or using a normal battery?
How long is the USB-C charging cable?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
Can I use Eilik while charging?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
Is there an API for open source programming?
Can Eilik be connected to a voice assistant such as Alexa?
Can Eilik be taken off from the bottom plate?
If I don't interact with Eilik, what will Eilik do?
Will Eilik be continuously updated and optimized?
How to update Eilik's firmware?
Eilik Self-check e-Manual
How to reset the procedure of the robot?
How to use Eilik's festival mode?
How to use the Settings program?
How to play the Fishing Game?
How to find the ID number of my Eilik?
Is there a setting to prevent Elik from being angry?
User Manual in English
User Manual in Japanese
User manual in Korean
User Manual in Chinese
How to force reboot the robot?
How to format SD card of the robot?
How can Eilik dance to the music I play without playing its background music？
Win in Crime Patrol
How to access the robot's update log?
How to DIY my Eilik with Props or Arms?
What to do if my computer fails to install the software?
How do I troubleshoot servo issues with my robot?
How do I troubleshoot charging and battery issues with my robot?
What to do when the robot screen pops up error prompts?
What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?
What to do when the update tool pops up error prompts?
What to do if the robot automatically shuts down/freezes/cannot work normally after a update?
How do I troubleshoot sensor issues with my robot?
How do I troubleshoot screen issues with my robot?
How do I troubleshoot sound issues with my robot?
What to do when my robot fails to be recognized by the computer?
Eilik AI Station User Manual at the Command Center
Eilik AI Station User Manual in English
Eilik AI Station User Manual in Chinese
Does it have to use a PD charger?
What happened to Eilik’s original games?
Can I switch back to the original Eilik mode anytime?
Which networks are supported?
Is Eilik AI Station compatible with all series of Eilik?
Do AI Station need a network setup?
What to do if Eilik AI Station unable to be powered ON?
What should I do if Eilik AI station cannot connect / frequent disconnection from Eilik?
What should I do if Eilik AI Station cannot set up network?
What should I do if Eilik AI station encounters abnormal freezing?
What to do when Eilik AI station fails to be updated?
Eiliko User Manual in Chinese
Eiliko User Manual in English
What to do when my Eiliko fails to be updated?
What to do if my eiliko Couple ID pairing fails?
What if my eiliko can't interact with infrared?
What should I do if my eiliko encounters abnormal freezing?
What to do when my Eiliko unable to power ON?
Can I pay extra to choose a specific mystery box item?
Can each theme body develop a unique personality?
Can I customize the name I use to wake up Eiliko?
Can users connect their own ChatGPT or other AI models to Eiliko?
Does Eiliko have continuous interaction and long-term memory?
What kind of AI model does Eiliko use?
Can Eiliko provide information like the weather or date?
Which languages will be added in the future?
What happens when Eiliko's battery reaches the end of its lifespan?
How long does Eiliko last on a full charge?
How long does it take to charge Eiliko?
What is the expected battery lifespan of Eiliko?
Does it require Bluetooth and Wi-Fi connectivity?
Does the mystery box in the Lover Set include SpinKit III Holiday Ver?
Is the pairing between user and Eiliko?
Will changing my phone affect the pairing?
Will swapping the themed body affect anything other than appearance?
Can I change its outfit?
Is Eiliko portable?
Can Eiliko's pairing be reset?
Does Eiliko support other languages?
Does Eiliko need an internet connection for AI chat?
What can the Energize Lab App do?
Panxer User Manual in Chinese
Panxer User Manual in English
Panxer Quick Start Guide
What to do when my Panxer has overheat error?
What to do when my Panxer has malfunction error?
What should I do if my Panzer experiences abnormal freezing/ rotation?
What should I do if my Panzer unable to power ON?
Energize Lab
Popular Topics
Eilik AI Station User Manual in English
Eiliko User Manual in Chinese
Eiliko User Manual in English
How to update Eilik's firmware?
User Manual in English
User Manual in Japanese
Can Eilik speak and understand the languages of various countries?
Orders
Are there any personal details required for customs clearance of the package?
How to replace the Eilik purchased from Amazon?
How to get an return address and a return label?
How can I track the shipping?
Why does shipment delay?
How can I confirm my order and get the tracking number?
How long does it take to process an order?
What if my payment got debited but the order did not go through?
Can I amend or cancel my order?
Can you ship Eilik to my country?
Why there is no update of my tracking number?
Can I get a spare servo module, or replace the battery in case it gets broken?
Are taxes, VAT, and duties included in the price?
Can I purchase small accessories other than food miniatures?
Do I need to pay to use Eilik's update software and get updated content?
Collaboration
How can I be an ambassador of Eilik or work with Energize Lab?
How to become our sales agent or distributor?
Eilik
FAQ
Does Eilik have the capability to operate as a reminder?
Can underage children play with Eilik alone?
Will Eilik come in different colors?
Can Eilik speak and understand the languages of various countries?
Is WiFi or Internet required to use Eilik?
Is Eilik rechargeable via USB or using a normal battery?
How long is the USB-C charging cable?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
Can I use Eilik while charging?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
Is there an API for open source programming?
Can Eilik be connected to a voice assistant such as Alexa?
Can Eilik be taken off from the bottom plate?
If I don't interact with Eilik, what will Eilik do?
Will Eilik be continuously updated and optimized?
Tutorial
How to update Eilik's firmware?
Eilik Self-check e-Manual
How to reset the procedure of the robot?
How to use Eilik's festival mode?
How to use the Settings program?
How to play the Fishing Game?
How to find the ID number of my Eilik?
Is there a setting to prevent Elik from being angry?
User Manual in English
User Manual in Japanese
User manual in Korean
User Manual in Chinese
How to force reboot the robot?
How to format SD card of the robot?
How can Eilik dance to the music I play without playing its background music？
Win in Crime Patrol
How to access the robot's update log?
How to DIY my Eilik with Props or Arms?
Troubleshooting
What to do if my computer fails to install the software?
How do I troubleshoot servo issues with my robot?
How do I troubleshoot charging and battery issues with my robot?
What to do when the robot screen pops up error prompts?
What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?
What to do when the update tool pops up error prompts?
What to do if the robot automatically shuts down/freezes/cannot work normally after a update?
How do I troubleshoot sensor issues with my robot?
How do I troubleshoot screen issues with my robot?
How do I troubleshoot sound issues with my robot?
What to do when my robot fails to be recognized by the computer?
Eilik AI Station
Tutorial
Eilik AI Station User Manual at the Command Center
Eilik AI Station User Manual in English
Eilik AI Station User Manual in Chinese
FAQ
Does it have to use a PD charger?
What happened to Eilik’s original games?
Can I switch back to the original Eilik mode anytime?
Which networks are supported?
Is Eilik AI Station compatible with all series of Eilik?
Do AI Station need a network setup?
Troubleshooting
What to do if Eilik AI Station unable to be powered ON?
What should I do if Eilik AI station cannot connect / frequent disconnection from Eilik?
What should I do if Eilik AI Station cannot set up network?
What should I do if Eilik AI station encounters abnormal freezing?
What to do when Eilik AI station fails to be updated?
Eiliko
Tutorial
Eiliko User Manual in Chinese
Eiliko User Manual in English
Troubleshooting
What to do when my Eiliko fails to be updated?
What to do if my eiliko Couple ID pairing fails?
What if my eiliko can't interact with infrared?
What should I do if my eiliko encounters abnormal freezing?
What to do when my Eiliko unable to power ON?
FAQ
Can I pay extra to choose a specific mystery box item?
Can each theme body develop a unique personality?
Can I customize the name I use to wake up Eiliko?
Can users connect their own ChatGPT or other AI models to Eiliko?
Does Eiliko have continuous interaction and long-term memory?
What kind of AI model does Eiliko use?
Can Eiliko provide information like the weather or date?
Which languages will be added in the future?
What happens when Eiliko's battery reaches the end of its lifespan?
How long does Eiliko last on a full charge?
How long does it take to charge Eiliko?
What is the expected battery lifespan of Eiliko?
Does it require Bluetooth and Wi-Fi connectivity?
Does the mystery box in the Lover Set include SpinKit III Holiday Ver?
Is the pairing between user and Eiliko?
Will changing my phone affect the pairing?
Will swapping the themed body affect anything other than appearance?
Can I change its outfit?
Is Eiliko portable?
Can Eiliko's pairing be reset?
Does Eiliko support other languages?
Does Eiliko need an internet connection for AI chat?
What can the Energize Lab App do?
Panxer
Tutorial
Panxer User Manual in Chinese
Panxer User Manual in English
Panxer Quick Start Guide
Troubleshooting
What to do when my Panxer has overheat error?
What to do when my Panxer has malfunction error?
What should I do if my Panzer experiences abnormal freezing/ rotation?
What should I do if my Panzer unable to power ON?
Support / Eilik / Troubleshooting
How do I troubleshoot screen issues with my robot?
EnergizeLab · 2023/01/30
Situation 1:
When turned on, the screen remains black even with movement and sound.
Situation 2:
After working normally for a few minutes, the screen goes black with movement and sounds.
Situation 3:
When turned on, the screen displays distorted or garbled graphics, such as random patterns or inaccurate images.
Situation 4:
When multiple devices are connected, a blurred or black screen occurs.
In the above situations, the screen or the screen connection wire may be faulty. Try to restart the robot.
Situation 5:
After a firmware update, the animation content is distorted or blurred.
This may be caused by file anomalies. Try to update the firmware again.
If the problem persists, please fill in a SUPPORT TICKET.
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