Website Privacy Policy
Effective Date: 2026-11-03
Please take a moment to review this Privacy Policy. If you have any questions, please contact us.
Introduction
This Privacy Policy (the "Policy") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") to explain how personal information is processed when you visit energizelab.com (the "Website"), access its associated store, support and community pages, browse content, shop or contact us, and how you can manage that information.
For information specific to Eilik, Eiliko, Eilik AI Station, Panxer, Maticontroller, Energize Lab Software and RobotStudio software, please refer to the applicable device, app, or software privacy policy.
By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.
If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section "Contact Us."
How We Use Cookies
To keep the Website functioning properly, we store small data files called cookies on your computer or mobile device. Cookies generally contain an identifier, site name, and some numbers and characters. Cookies allow the Website to verify your identity and protect the security of data and services.
We do not use cookies for purposes beyond those described in this Policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers offer a feature to block cookies. If you do so, however, you may need to change your settings manually each time you visit our Website. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
- "Log files" track actions on the Website and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags" and "pixels" are electronic files used to record information about how you browse the Website.
Share & Disclosure of Information
We do not sell your personal information. We share it with third parties only to the extent necessary to provide the relevant services, meet applicable legal obligations, or act with the appropriate authorization, to help us use it as described above. For example, for users outside of China, we use Google Analytics to understand how customers use this Website. Learn more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
Do Not Track
Please note that we do not change this Website's data collection and use practices in response to a "Do Not Track" signal from your browser.
Your Rights
We take your rights relating to personal information seriously and seek to protect them. You may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.
Data Security
We are committed to protecting your personal data. We use TLS certificates, encryption, data access restrictions, antivirus software, and firewalls to reduce the risk of unauthorized access to personal data. However, data transmission over the internet or any wireless network cannot be completely secure.
Data Retention
We retain personal information for as long as necessary for the purposes of collection described in this Privacy Policy or to comply with applicable legal requirements. Once the purpose of collection has been fulfilled, we have confirmed your deletion or account closure request, or we have discontinued the relevant product or service, we will cease retaining the information and delete or anonymize it.
Minors Privacy
Our products and services are available to all users, but we recognize that minors' privacy requires special protection.
- Age restrictions: Users under 18 must also obtain the consent of a parent or other guardian and use our other products and services under their guidance.
- Guardians' rights: If you are the guardian of a minor and believe that we may have inadvertently collected information about your child, please contact us at Security@energizelab.com. We will promptly take steps to delete that information.
Changes to This Policy
We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.
Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:
Email: Security@energizelab.comLast Updated: 2026-11-03