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What to do if the robot automatically shuts down/freezes/cannot work normally after a update?
EnergizeLab · 2023/01/30

1. If Eilik shuts down when the battery is low, there might be a problem with the battery.

Directly submit a SUPPORT REQUEST for warranty service.


2. If Eilik shuts down suddenly without a battery problem, it is advised to Force Reboot (Press the collar button for 15s) > Format SD Card.

Please fill in a SUPPORT TICKET for further assistance if you're unable to fix this issue.