RobotStudio Privacy Policy

Effective Date: 2026-11-03

Please take a moment to review this Privacy Policy. If you have any questions, please contact us.

Introduction

RobotStudio (the "Software") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") to let you design, edit, and preview motions, expressions, and animations for Eilik and other compatible devices (the "Devices"), and, where supported, connect devices, save projects, or use community features.

This Privacy Policy (the "Policy") explains how we collect, use, share, store, and protect your personal information when you use the Software and its related services, and how you can manage that information and exercise your rights.

For information specific to Eilik, Eiliko, Eilik AI Station, Panxer, Maticontroller, Energize Lab Software and RobotStudio software, please refer to the applicable device, app, or software privacy policy.

By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.

If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section 9, "Contact Us."

1. Information We Collect

The Software may collect personal information necessary to process and provide the relevant services. You can control whether to provide this information, but withholding information necessary for a particular feature may prevent you from using that feature.

1.1 Create an Account

If you use account features, we may collect account information when you create and set up an account, including your email address transmitted using asymmetric encryption, nickname, gender, profile picture, and password.

1.2 Local Projects & Materials

Projects you create or import in the Software may include project names, motion parameters, expression drawings, animation frames, selected models, and audio, images, or other materials you choose to add. The Software may save project files and recently opened records in a directory you choose on your computer so that you can continue editing, previewing, and exporting them. Creating or saving a project only on your computer does not mean that we have received its contents.

If you choose to sync, upload, or share a work, we may receive the project files, motion or expression animation materials, title and description you select, and technical information needed to display and process the work.

1.3 Device Connection & Real-Time Control

When you actively connect a compatible device to preview or execute a creation, the Software may read the device model, identifier or serial number, firmware version, connection status, manually downloaded animation files, and information needed for control through your computer's USB/serial or other interfaces, and transmit the motions or animation commands you select to the device.

1.4 Public Information

This includes comments & creations you choose to post, as well as your likes and favorites. You may delete your comments or remove likes and favorites at any time. Creators may also manually delete comments on the content they publish.

1.5 Troubleshooting & Support

For compatibility and troubleshooting, the Software may process its version, operating system and version, system language, necessary hardware or interface information, error codes, crash reports, and diagnostic logs.

2. How We Use Information

Where applicable, we use the information above for the following purposes:

• Provide design storage, robot device connection and control services, and community interaction.
• Maintain the security, stability, and functionality of the Software and supported devices.
• Help improve Software features, products, device performance, and user experience.

3. Share & Disclosure of Information

We never sell your personal data. We share limited information with the following parties only when necessary:

3.1 Services Providers

To operate our Devices and Services, we share necessary data with trusted partners. For example, we provide request data to Alibaba Cloud, and use their infrastructure — located in the regions where our users are based — for data storage and network acceleration. We enter into strict agreements with all partners, requiring them to protect your data and use it only to provide services to us.

3.2 Safety & Legal Requirements

To the extent permitted or required by applicable law, we may disclose necessary information to protect personal safety, prevent fraud or misuse, comply with legal process, or respond to lawful requests from competent authorities. We assess the necessity and scope of each disclosure in light of the circumstances.

3.3 Business Transactions

If a merger, acquisition, asset transfer, or other transaction involves the transfer of your personal information, we will notify you as required by applicable law and continue to protect that information, or require the recipient to protect it to a standard no lower than that required by this Policy.

3.4 With Your Authorization

Except as described in this Policy, where a disclosure to another recipient relies on your consent, we will explain the recipient, purpose, and scope of the information in advance and obtain the relevant consent.

4. Data Security

We take security measures appropriate to the type of information and the risks of processing it, including encryption, access controls and abuse detection, to reduce the risk of unauthorized access, disclosure, alteration or loss. However, no network transmission or information system can be guaranteed to be completely secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. We also reserve the right to delete relevant information.

Type	Retention Period
User account information	Until account delete
Public information	Until deletion or anonymization
Device-related information	Processed in real time only while the feature is in use
Software & system information	Processed in real time only while the feature is in use
Diagnostic logs	For the period needed to handle the request and any legally required retention, until the Software is uninstalled or the default size limit is exceeded

6. Minors Privacy

Our products and services are available to all users, but we recognize that minors' privacy requires special protection.

• Age restrictions: Users under 18 must also obtain the consent of a parent or other guardian and use our other products and services under their guidance.
• Guardians' rights: If you are the guardian of a minor and believe that we may have inadvertently collected information about your child, please contact us at Security@energizelab.com. We will promptly take steps to delete that information.

6.1 Information We Collect About Minors

Minors may provide:

• Information provided in settings.
• Publicly posted creations and comments.

6.2 How We Use Minors' Information

We use this information for safety checks and device operation. We do not:

• Serve advertisements;
• Create behavioral profiles;
• Retain audio;
• Store or transmit original photos or video streams;
• Use minors' data to train AI.

6.3 Disclosure of Minors' Information

Information is disclosed only to service providers where necessary, to legal authorities, or where safety is involved.

7. Your Rights

We take your rights relating to personal information seriously and seek to protect them. To help you access, correct, supplement, or delete your personal information and account, please follow the instructions below. We also provide a channel for complaints and reports, and will address your feedback promptly.

7.1 Access Account Information

You may sign in to your account and select "Community - Personal Center - Profile" to view the relevant information at any time.

7.2 Correct, Supplement, or Delete Account Information

You may directly correct or supplement your nickname, password, and other details under "Community - Personal Center - Edit Information", or contact us to request access to, correction of, or deletion of your account information.

7.3 Complaints & Reports

You may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.

7.4 Delete Account

To request account deletion, go to "Community - Personal Center" in the Software, and delete your account through "Unregister".

8. Changes to This Policy

We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.

9. Contact Us

If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:

Email: Security@energizelab.com

Last Updated: 2026-11-03