Eiliko Privacy Policy
Effective Date: 2026-11-03
Please take a moment to review this Privacy Policy. If you have any questions, please contact us.
Introduction
This Privacy Policy (the "Policy") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") for Eiliko series devices and related connection and management features used through the App. It explains how personal information is processed when you use the relevant devices and services, and how you can manage that information.
By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.
If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section 8, "Contact Us."
1. Information We Collect
We process the personal information necessary to provide the relevant services, depending on the features you use and the type of device. This information may be provided by you, generated during your interactions with the device, or obtained by the App, the device, and necessary service providers in the course of providing the services.
You can control whether to provide this information, but withholding information necessary for a particular feature may prevent you from using that feature.
1.1 Device Connection & Binding
- When you use the App to discover, connect, configure, or bind a device, we process information necessary for device connection and management, including the device name and model, device ID, serial number (SN), device and Bluetooth MAC addresses, Bluetooth identifiers, firmware versions, and the binding relationship between the device and your account.
- When you configure Wi-Fi for the device, we store and process the Wi-Fi network name and password you provide only offline, to help the device connect to your selected network. When you unbind the device while connected via the App, the App will automatically send a clear command to the device to completely delete all Wi-Fi credentials stored locally on the device.
- To display device status and carry out settings or control commands, we may also process battery level, connection status, feature and operating status, device mode, and feature settings.
1.2 Device and Interaction Information
When you connect Eiliko through the App for AI chat, we process your voice data and the resulting text as necessary to provide the feature. To enable intelligent multi-turn conversations, this data is transmitted to our service partners (such as Alibaba Cloud and Microsoft Azure) for processing, and is deleted after the relevant processing is complete rather than stored persistently.
a. Audio Storage
- Used only for real-time speech-to-text transcription.
- Deleted after the relevant processing is complete.
- Not used for model training or advertising, or stored long-term.
b. Conversation Text
- Cached briefly only in cloud-based Redis (up to 60 entries, automatically expires after one hour).
- Do not use it for model training.
- Do not create user chat profiles.
Energize Lab does not retain long-term chat histories.
1.3 Location
We may use an approximate location inferred from your IP address to provide weather services, as well as for fraud prevention and to protect against malicious use of our services.
1.4 Information Collected Automatically
We may collect information about your interactions with features to enable interactions and unlock the relevant features.
2. How We Use Information
We use the information we collect to:
- Operate and maintain our products and services, for example, by carrying out your commands and providing the relevant features.
- Improve and develop, release new firmware updates.
- Maintain security by detecting and preventing fraud, abuse, and security incidents.
- Where required by law, comply with legal obligations and ensure security and regulatory compliance.
Use of AI Models
We may provide models with the minimum context necessary, such as:
- Transcripts generated by automatic speech recognition (ASR).
- The end device's battery level.
- Other personalized information necessary to provide the relevant feature.
Model providers may include Alibaba Cloud and Microsoft Azure.
These providers do not store the data, use it for training, or create profiles of Energize Lab users.
3. Share & Disclosure of Information
We never sell your personal data. We share limited information with the following parties only when necessary:
3.1 Services Providers
To operate our Devices and Services, we share necessary data with trusted partners. For example, we provide request data to Alibaba Cloud and Microsoft Azure, and use their infrastructure — located in the regions where our users are based — for data storage and network acceleration. We enter into strict agreements with all partners, requiring them to protect your data and use it only to provide services to us.
3.2 Safety & Legal Requirements
To the extent permitted or required by applicable law, we may disclose necessary information to protect personal safety, prevent fraud or misuse, comply with legal process, or respond to lawful requests from competent authorities. We assess the necessity and scope of each disclosure in light of the circumstances.
3.3 Business Transactions
If a merger, acquisition, asset transfer, or other transaction involves the transfer of your personal information, we will notify you as required by applicable law and continue to protect that information, or require the recipient to protect it to a standard no lower than that required by this Policy.
3.4 With Your Authorization
Except as described in this Policy, where a disclosure to another recipient relies on your consent, we will explain the recipient, purpose, and scope of the information in advance and obtain the relevant consent.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. We also reserve the right to delete relevant information.
| Type | Retention Period |
|---|---|
| Audio Storage | Processed in real time only while the feature is in use |
| Conversation text | Briefly cached (up to 60 entries; automatically expires after one hour) |
| Location | Until account delete |
| Feature interaction information | Until account delete |
| Device-related information | Until the device is unbound |
| Device operating status | Until the device is unbound |
| Phone-related information | Until account delete |
| Network information | Until the device is unbound |
5. Minors Privacy
Our products and services are available to all users, but we recognize that minors' privacy requires special protection.
- Age restrictions: Users under 18 must also obtain the consent of a parent or other guardian and use our other products and services under their guidance.
- Guardians' rights: If you are the guardian of a minor and believe that we may have inadvertently collected information about your child, please contact us at Security@energizelab.com. We will promptly take steps to delete that information.
5.1 Information We Collect About Minors
Minors may provide:
- Information provided in settings.
- Information shared during interactions.
- Conversation text cached briefly for one hour.
- Audio recordings processed in real time only while the feature is in use.
5.2 How We Use Minors' Information
We use this information for safety checks and device operation. We do not:
- Serve advertisements;
- Create behavioral profiles;
- Retain audio;
- Store or transmit original photos or video streams;
- Use minors' data to train AI.
5.3 Disclosure of Minors' Information
Information is disclosed only to service providers where necessary, to legal authorities, or where safety is involved.
6. Your Rights
We take your rights relating to personal information seriously and seek to protect them. You may follow the instructions in the Energize Lab App Privacy Policy to take the relevant actions. We also provide a channel for complaints and reports, and will address your feedback promptly. You may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.
7. Changes to This Policy
We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.
8. Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:
Email: Security@energizelab.com
Last Updated: 2026-11-03