Energize Lab App Privacy Policy
Effective Date: 2026-11-03
Please take a moment to review this Privacy Policy. If you have any questions, please contact us.
Introduction
Energize Lab App (the "App") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") to connect, configure, and manage compatible Energize Lab devices.
This Privacy Policy (the "Policy") explains how we collect, use, share, store, and protect your personal information when you use the App and its related services, and how you can manage that information and exercise your rights.
For information specific to Eilik, Eiliko, Eilik AI Station, Panxer, Maticontroller, Energize Lab Software and RobotStudio software, please refer to the applicable device, app, or software privacy policy.
By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.
If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section 9, "Contact Us."
1. Information We Collect
We process the personal information necessary to provide the relevant services, depending on the features you use and the type of device. This information may be provided by you, generated during your interactions with the device, or obtained by the App, the device, and necessary service providers in the course of providing the services.
You can control whether to provide this information, but withholding information necessary for a particular feature may prevent you from using that feature.
1.1 Create an Account
When you create and set up an account, we may collect account information, including your mobile phone number or email address transmitted using asymmetric encryption, username, and the age you select during registration. We use this information to create and manage your account, verify your identity, and apply relevant age restrictions.
1.2 Device Connection & Control
- When you discover, connect, configure, or bind a device through the App, we process the information needed to connect and manage it, including its name, model, device ID, serial number (SN), device and Bluetooth MAC addresses, Bluetooth identifier, firmware version, and the association between the device and your account.
- When you configure Wi-Fi for a device, we store and process the Wi-Fi name and password you provide only offline, to help the device connect to your chosen network. You can delete the saved information at any time by manually clearing the App's data cache.
- To display device status and carry out settings or control commands, we may also process battery level, connection status, feature and operating status, device mode, and feature settings.
1.3 Camera Data
When you connect a compatible device through the App, we process images captured by its camera as needed for the relevant feature, so that we can obtain the images you choose to upload.
1.4 Location
We may use an approximate location inferred from your IP address to provide weather services, as well as for fraud prevention and to protect against malicious use of our services.
1.5 Information Collected Automatically
To troubleshoot issues and improve the App, we may also process user interaction data, the App version, phone model, operating system version, feature usage, and crash and performance diagnostic information.
1.6 Public Information
This includes comments you choose to post, as well as your likes and favorites. You may delete your comments or remove likes & favorites at any time. Creators may also manually delete comments on the content they publish.
1.7 System Permissions
The App requests the permissions listed in the table below when needed for device connection, network setup, or other features.
| Permission | Purpose |
|---|---|
| Bluetooth or Nearby Devices | Discover and connect compatible devices |
| Network | All network communications with the developer's servers |
| Location | Scan the Wi-Fi list and identify your currently connected Wi-Fi network |
| Phone Camera | Allow users to upload images they select |
| Photo Library | Allow users to upload images they select |
| Sensors | Allow users to control the device remotely |
2. How We Use Information
We use the information we collect to:
- Operate and maintain our products and services, for example, by carrying out your commands and providing the relevant features.
- Improve and develop, and release new firmware updates.
- Maintain security by detecting and preventing fraud, abuse, and security incidents.
- Where required by law, comply with legal obligations and ensure security and regulatory compliance.
3. Share & Disclosure of Information
We never sell your personal data. We share limited information with the following parties only when necessary:
3.1 Services Providers
To operate our Devices and Services, we share necessary data with trusted partners. For example, we provide request data to Alibaba Cloud and Microsoft Azure, and use their infrastructure — located in the regions where our users are based — for data storage and network acceleration. We enter into strict agreements with all partners, requiring them to protect your data and use it only to provide services to us.
For users outside of China, we also use Google Analytics to help us analyze and understand how users use our products and services so that we can continue improving the experience. Learn more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
3.2 Safety & Legal Requirements
To the extent permitted or required by applicable law, we may disclose necessary information to protect personal safety, prevent fraud or misuse, comply with legal process, or respond to lawful requests from competent authorities. We assess the necessity and scope of each disclosure in light of the circumstances.
3.3 Business Transactions
If a merger, acquisition, asset transfer, or other transaction involves the transfer of your personal information, we will notify you as required by applicable law and continue to protect that information, or require the recipient to protect it to a standard no lower than that required by this Policy.
3.4 With Your Authorization
Except as described in this Policy, where a disclosure to another recipient relies on your consent, we will explain the recipient, purpose, and scope of the information in advance and obtain the relevant consent.
4. Data Security
We take security measures appropriate to the type of information and the risks of processing it, including encryption, access controls and abuse detection, to reduce the risk of unauthorized access, disclosure, alteration or loss. However, no network transmission or information system can be guaranteed to be completely secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. We also reserve the right to delete relevant information.
| Type | Retention Period |
|---|---|
| Sensor data | Processed in real time only while the feature is in use |
| User account information | Until account delete |
| Camera data | Processed in real time only while the feature is in use |
| Location | Until account delete |
| Public information | Until deletion or anonymization |
| Device-related information | Until the device is unbound |
| Device operating status | Until the device is unbound |
| Phone-related information | Until account delete |
| Network information | Until account delete |
6. Minors Privacy
Our products and services are available to all users, but we recognize that minors' privacy requires special protection.
- Age restrictions: The App may be registered for and used only by users aged 13 or older. Users under 18 must also obtain the consent of a parent or other guardian and use our other products and services under their guidance.
- Guardians' rights: If you are the guardian of a minor and believe that we may have inadvertently collected information about your child, please contact us at Security@energizelab.com. We will promptly take steps to delete that information.
6.1 Information We Collect About Minors
Minors may provide:
- Information provided in settings.
- Publicly posted creations and comments.
- Camera data processed in real time only while the feature is in use.
6.2 How We Use Minors' Information
We use this information for safety checks and device operation. We do not:
- Serve advertisements;
- Create behavioral profiles;
- Retain audio;
- Store or transmit original photos or video streams;
- Use minors' data to train AI.
6.3 Disclosure of Minors' Information
Information is disclosed only to service providers where necessary, to legal authorities, or where safety is involved.
7. Your Rights
We take your rights relating to personal information seriously and seek to protect them. To help you access, correct, supplement, or delete your personal information and account, please follow the instructions below. We also provide a channel for complaints and reports, and will address your feedback promptly.
7.1 Access Account Information
You may sign in to your account and select "Settings" to view the relevant information at any time.
7.2 Correct, Supplement, or Delete Account Information
You may directly correct or supplement your username, password and other details under "Settings", or contact us to request access to, correction of or deletion of your account information.
7.3 Manage Permissions
You may manage the App's access to location, camera, and other permissions at any time in your mobile device's "Settings." Disabling a permission will make the related feature unavailable.
7.4 Complaints & Reports
You may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.
7.5 Delete Account
To request account deletion, go to your personal account page in the APP, and follow the path "Account > Account Settings > Delete Account."
Once your request has been successfully submitted, your account will enter 30 days during which you may withdraw your account deletion request. If you log back in to the account during this period, your account deletion request will be canceled, and normal account access will be restored. If you still wish to delete your account, you will need to submit a new request, and the 30-day period will restart.
8. Changes to This Policy
We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.
9. Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:
Email: Security@energizelab.com
Last Updated: 2026-11-03