Energize Lab Software Privacy Policy
Effective Date: 2026-11-03
Please take a moment to review this Privacy Policy. If you have any questions, please contact us.
Introduction
Energize Lab Software (the "Software") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") to identify compatible devices on a computer, check for applicable firmware versions, download update files, and perform firmware updates.
This Privacy Policy (the "Policy") explains how we collect, use, share, store, and protect your personal information when you use the Software and its related services, and how you can manage that information and exercise your rights.
For information specific to Eilik, Eiliko, Eilik AI Station, Panxer, Maticontroller, Energize Lab Software and RobotStudio software, please refer to the applicable device, app, or software privacy policy.
By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.
If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section 9, "Contact Us."
1. Information We Collect
The Software may collect personal information necessary to process and provide the relevant services. You can control whether to provide this information, but withholding information necessary for a particular feature may prevent you from using that feature.
1.1 Create an Account
If you use account features, we may collect account information when you create and set up an account, including your email address transmitted using asymmetric encryption, username, and password.
1.2 Device Identification & Firmware Matching
- When you connect a compatible device to your computer and start the relevant feature, the Software may read its model, device identifier or serial number, current firmware version, device status, and other version information needed to match an update file. We upload only device status to identify the device, determine the applicable firmware, and display the update status.
- To ensure update compatibility, the Software may also use its version, your computer's operating system and version, system language, and technical information necessary for compatibility.
- When firmware files are downloaded, the server may receive network access records such as the IP address, request time, and file version.
1.3 Troubleshooting & Support
- If an update fails or the Software malfunctions, it may generate error codes, update results, crash reports, and diagnostic logs to resume the update and troubleshoot the issue.
- When you request technical support or report a problem, we process the contact details, problem description, and necessary communications you voluntarily provide to verify and respond to your request. Please do not submit personal content unrelated to the issue. If logs or screenshots are needed, we will explain their purpose.
2. How We Use Information
Where applicable, we use the information above for the following purposes:
- Identify compatible devices and firmware versions.
- Check for available firmware updates and provide the corresponding update files.
- Perform firmware updates and troubleshoot failed updates.
- Maintain the security, stability, and functionality of the Software and supported devices.
- Help improve Software features, products, device performance, and user experience.
3. Share & Disclosure of Information
We never sell your personal data. We share limited information with the following parties only when necessary:
3.1 Safety & Legal Requirements
To the extent permitted or required by applicable law, we may disclose necessary information to protect personal safety, prevent fraud or misuse, comply with legal process, or respond to lawful requests from competent authorities. We assess the necessity and scope of each disclosure in light of the circumstances.
3.2 Business Transactions
If a merger, acquisition, asset transfer, or other transaction involves the transfer of your personal information, we will notify you as required by applicable law and continue to protect that information, or require the recipient to protect it to a standard no lower than that required by this Policy.
3.3 With Your Authorization
Except as described in this Policy, where a disclosure to another recipient relies on your consent, we will explain the recipient, purpose, and scope of the information in advance and obtain the relevant consent.
4. Data Security
We take security measures appropriate to the type of information and the risks of processing it, including encryption, access controls and abuse detection, to reduce the risk of unauthorized access, disclosure, alteration or loss. However, no network transmission or information system can be guaranteed to be completely secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. We also reserve the right to delete relevant information.
| Type | Retention Period |
|---|---|
| User account information | Until account delete |
| Device-related information | Processed in real time only while the feature is in use |
| Software & system information | Processed in real time only while the feature is in use |
| Diagnostic logs | For the period needed to handle the request and any legally required retention, until the Software is uninstalled or the default size limit is exceeded |
| Computer-related information | Deleted together with the diagnostic logs |
| Network information | Processed in real time only while the feature is in use |
6. Minors Privacy
Our products and services are available to all users, but we recognize that minors' privacy requires special protection.
- Age restrictions: Users under 18 must also obtain the consent of a parent or other guardian and use our other products and services under their guidance.
- Guardians' rights: If you are the guardian of a minor and believe that we may have inadvertently collected information about your child, please contact us at Security@energizelab.com. We will promptly take steps to delete that information.
6.1 Information We Collect About Minors
Minors may provide:
- Information provided in settings.
6.2 How We Use Minors' Information
We use this information for safety checks and device operation. We do not:
- Serve advertisements;
- Create behavioral profiles;
- Retain audio;
- Store or transmit original photos or video streams;
- Use minors' data to train AI.
6.3 Disclosure of Minors' Information
Information is disclosed only to service providers where necessary, to legal authorities, or where safety is involved.
7. Your Rights
We take your rights relating to personal information seriously and seek to protect them. To help you access, correct, supplement, or delete your personal information and account, please follow the instructions below. We also provide a channel for complaints and reports, and will address your feedback promptly.
7.1 Access Account Information
You may sign in to your account and select "Personal Center" to view the relevant information at any time.
7.2 Correct, Supplement, or Delete Account Information
You may directly correct or supplement your username, password, and other details under "Account", or contact us to request access to, correction of, or deletion of your account information.
7.3 Complaints & Reports
You may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.
7.4 Delete Account
To request account deletion, go to your personal account page in the Software, and follow the path "Account > Delete Account."
8. Changes to This Policy
We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.
9. Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:
Email: Security@energizelab.com
Last Updated: 2026-11-03