Maticontroller Privacy Policy
Effective Date: 2026-11-03
Please take a moment to review this Privacy Policy. If you have any questions, please contact us.
Introduction
This Privacy Policy (the "Policy") is provided by Shenzhen Zhuneng Technology Co., Ltd. ("Energize Lab" or "we") for Maticontroller series devices ("Maticontroller" or the "Device") and their firmware update process. It explains how related personal information is processed and the choices available to you.
By using our products and services, you acknowledge and agree that we will process your information in accordance with this Policy.
If you have any questions or concerns about this Privacy Policy or related matters, please contact us using the details in Section 7, "Contact Us."
1. How We Collect and Use Information
We collect information only to provide the relevant services and ensure that our products operate properly. For example, if an update fails or the software malfunctions, the software may generate error codes, update results, crash reports, and diagnostic logs to resume the update and troubleshoot the issue. When you request technical support or report a problem, we process the contact details, problem description, and necessary communications you voluntarily provide to verify and respond to your request. Please do not submit personal content unrelated to the issue. If logs or screenshots are needed, we will explain their purpose.
2. Share & Disclosure of Information
We never sell your personal data. We share limited information with the following parties only when necessary:
2.1 Safety & Legal Requirements
To the extent permitted or required by applicable law, we may disclose necessary information to protect personal safety, prevent fraud or misuse, comply with legal process, or respond to lawful requests from competent authorities. We assess the necessity and scope of each disclosure in light of the circumstances.
2.2 Business Transactions
If a merger, acquisition, asset transfer, or other transaction involves the transfer of your personal information, we will notify you as required by applicable law and continue to protect that information, or require the recipient to protect it to a standard no lower than that required by this Policy.
2.3 With Your Authorization
Except as described in this Policy, where a disclosure to another recipient relies on your consent, we will explain the recipient, purpose, and scope of the information in advance and obtain the relevant consent.
3. Data Security
This Device operates offline and does not actively collect any of your personal information while it is operating.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. We also reserve the right to delete relevant information.
| Type | Retention Period |
|---|---|
| Information stored on the device | Until the device is damaged |
| Diagnostic logs | For the period needed to handle the request and any legally required retention, until the Software is uninstalled or the default size limit is exceeded |
5. Your Rights
We take your rights relating to personal information seriously and seek to protect them. If you have questions about the Device's handling of information, you may submit a complaint or report by emailing Security@energizelab.com. We will review the matter as soon as possible and confirm receipt within seven business days after verifying your identity.
6. Changes to This Policy
We may revise this Privacy Policy from time to time. When terms change, we will publish a notice in the App, Software, or on the Website. If you continue to use our Devices and Services after the new effective date, you accept the updated Policy.
7. Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or the protection of personal information, you may contact us as follows:
Email: Security@energizelab.com
Last Updated: 2026-11-03