Support

How to replace the Eilik purchased from Amazon?

1. Please contact customer support directly on Amazon for the return and exchange service.    2. If your robot malfunctions, you can also contact the official customer service to get technical guidance or apply for a replacement. 

Updated on 2023/01/29

Support

How to get an return address and a return label?

Customers can request a return within 7/14 days from the date of receiving the item. In case of non-quality problem returns, the customer should bear all shipping costs.    There is no need for a return label. Please get in touch with us and we'll record your return request and provide address information.   Refer to this page for a detailed return policy.

Updated on 2023/01/29

Support

How can I track the shipping?

Enter the tracking number on 17track.com, and you can check the latest shipping information without logging in.   If you find any unusual condition in the tracking results, please contact us through a support ticket or email.

Updated on 2023/01/29

Support

User Manual in English

Download offline version.

Updated on 2023/01/10

Support

User Manual in Japanese

オフライン版のマニュアルをダウンロード

Updated on 2023/01/10

Support

User manual in Korean

오프라인 버전 매뉴얼 다운로드

Updated on 2023/01/10

Support

User Manual in Chinese

下载离线版本说明书

Updated on 2023/01/10

Support

How to format SD card of the robot?

  👉Check out tutorial videos for a step-by-step guide.   Please fill in a SUPPORT TICKET for further assistance if you're unable to fix this issue.

Updated on 2022/12/30