Support
48 results found for ""
Support
Will Eilik be continuously updated and optimized?
Yes. We will maintain a stable update service.
Updated on 2022/07/08
Support
Do I need to pay to use Eilik's update software and get updated content?
It is currently free to use.
Updated on 2022/07/08
Support
How can I confirm my order and get the tracking number?
Successfully placed orders will receive an e-mail confirmation with the order details.
If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
You will receive another email with the tracking number 3-5 days after your order is shipped out.
Updated on 2022/07/08
Support
Why there is no update of my tracking number?
For international delivery, this situation happens before your parcel arrives in your country.
And the tracking number will be updated after it arrives.
If the parcel is delayed at logistics centers for more than 5 days when being transferred, please contact customer service.
Updated on 2022/07/08
Support
How long does it take to process an order?
Please allow 1-3 business days (excluding weekends and holidays) for your order to be processed for shipping.
We make every effort to fulfill orders as quickly as possible.
Updated on 2022/07/08
Support
Can you ship Eilik to my country?
You can check the available countries at the checkout page.
If you're unable to find your country in the list, we do not ship there.
We're working on expanding our selection of available countries, so please keep checking back.
Updated on 2022/07/08
Support
What if my payment got debited but the order did not go through?
In such a case, please contact us and provide your payment account to confirm your order.
Updated on 2022/07/08
Support
Can I amend or cancel my order?
You can amend or cancel your order within 48 hours of placing it.
We will not be able to make changes to your order after it is shipped.
Please email our customer service team at info@energizelab.com and we'll do our best to help.
Updated on 2022/07/08