Support

Can underage children play with Eilik alone?

Eilik will display animations of guns and weapons in some games.   If the child is under the age of 16, we recommend leading the child to use Eilik under your supervision.

Updated on 2023/01/29

Support

Does Energize Lab has a referral or affiliate program for Eilik?

Yes! Eilik's Affiliate Program has been launched. You can go to this page to get more information.

Updated on 2023/01/29

Support

How to become our sales agent or distributor?

1. Contact the business team at eilik@energizelab.com.     2. Fill in the survey.  

Updated on 2023/01/29

Support

How to replace the Eilik purchased from Amazon?

1. Please contact customer support directly on Amazon for the return and exchange service.    2. If your robot malfunctions, you can also contact the official customer service to get technical guidance or apply for a replacement. 

Updated on 2023/01/29

Support

How to get an address and return label for refund due to personal reasons?

Customers can request a return within 7/14 days from the date of receiving the item. In case of non-quality problem returns, the customer should bear all shipping costs.    There is no need for a return label. Please get in touch with us and we'll record your return request and provide address information.   Refer to this page for a detailed return policy.

Updated on 2023/01/29

Support

How can I track the shipping?

Enter the tracking number on 17track.com, and you can check the latest shipping information without logging in.   If you find any unusual condition in the tracking results, please contact us through a support ticket or email.

Updated on 2023/01/29

Support

User Manual in English

Download offline version.

Updated on 2023/01/10

Support

User Manual in Japanese

オフライン版のマニュアルをダウンロード  

Updated on 2023/01/10