Support

How do I troubleshoot sensor issues with my robot?

Situation 1: The robot fell accidentally and remains in a fear of heights state even when not lifted.   Navigate to the second page of "Settings" and slide down the left arm until an "x" appears. Touch the head to confirm and disable the Acrophobia feature. If unable to access the "Settings", try fixing it by updating the firmware. After the update, try turning off the Acrophobia feature.

Updated on 2023/01/29

Support

How do I troubleshoot screen issues with my robot?

Situation 1: When turned on, the screen remains black even with movement and sound.   Situation 2: After working normally for a few minutes, the screen goes black with movement and sounds.   Situation 3: When turned on, the screen displays distorted or garbled graphics, such as random patterns or inaccurate images.   Situation 4: When multiple devices are connected, a blurred or bla

Updated on 2023/01/29

Support

How do I troubleshoot sound issues with my robot?

Situation 1: The volume is set to maximum, but the robot makes no sound.   Situation 2: The robot is unable to record/listen to the rhythm while entering the Dance to Beat feature.   Directly submit a SUPPORT REQUEST.

Updated on 2023/01/29

Support

What to do when my robot fails to be recognized by the computer?

Situation 1: Connect Eilik to the computer, but the screen does not display a "charging icon".        It is possible that the computer is unable to detect Eilik. Please perform General Testing as the following steps: 1. Reconnect the USB-C cable;2. Restart the update tool;3. Replace a COM port;4. Use another USB-C cable;5. Restart the computer;6. Force reboot;7. Reset Procedure.     Situ

Updated on 2023/01/29

Support

Does Eilik have the capability to operate as a reminder?

Eilik can work as a countdown timer and a Pomodoro Timer.    

Updated on 2023/01/29

Support

Can underage children play with Eilik alone?

Eilik will display animations of guns and weapons in some games.   If the child is under the age of 16, we recommend leading the child to use Eilik under your supervision.

Updated on 2023/01/29

Support

How can I be an ambassador of Eilik or work with Energize Lab?

1. Fill in this application form.   2. Join Eilik's Affiliate Program.

Updated on 2023/01/29

Support

How to become our sales agent or distributor?

1. Contact the business team at eilik@energizelab.com.     2. Submit a survey.  

Updated on 2023/01/29