Eilik
Support
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All content
Energize Lab
Orders
How to replace the Eilik purchased from Amazon?
How to replace the Eilik purchased from Amazon?
How to get an address and return label for refund due to personal reasons?
How to get an address and return label for refund due to personal reasons?
How can I track the shipping?
How can I track the shipping?
Do I need to pay to use Eilik's update software and get updated content?
Do I need to pay to use Eilik's update software and get updated content?
Can I purchase small accessories other than food miniatures?
Can I purchase small accessories other than food miniatures?
Are taxes, VAT, and duties included in the price?
Are taxes, VAT, and duties included in the price?
Can I get a spare servo module, or replace the battery in case it gets broken?
Can I get a spare servo module, or replace the battery in case it gets broken?
Why does shipment delay?
Why does shipment delay?
Why there is no update of my tracking number?
Why there is no update of my tracking number?
Can you ship Eilik to my country?
Can you ship Eilik to my country?
Can I amend or cancel my order?
Can I amend or cancel my order?
What if my payment got debited but the order did not go through?
What if my payment got debited but the order did not go through?
How long does it take to process an order?
How long does it take to process an order?
How can I confirm my order and get the tracking number?
How can I confirm my order and get the tracking number?
Collaboration
Does Energize Lab has a referral or affiliate program for Eilik?
Does Energize Lab has a referral or affiliate program for Eilik?
How to become our sales agent or distributor?
How to become our sales agent or distributor?
Eilik
FAQ
Does Eilik have the capability to operate as a reminder?
Does Eilik have the capability to operate as a reminder?
Can underage children play with Eilik alone?
Can underage children play with Eilik alone?
Will Eilik be continuously updated and optimized?
Will Eilik be continuously updated and optimized?
Will Eilik come in different colors?
Will Eilik come in different colors?
If I don't interact with Eilik, what will Eilik do?
If I don't interact with Eilik, what will Eilik do?
Can Eilik be taken off from the bottom plate?
Can Eilik be taken off from the bottom plate?
Can Eilik be connected to a voice assistant such as Alexa?
Can Eilik be connected to a voice assistant such as Alexa?
Is there an API for open source programming?
Is there an API for open source programming?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
Can I use Eilik while charging?
Can I use Eilik while charging?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
How long is the USB-C charging cable?
How long is the USB-C charging cable?
Is Eilik rechargeable via USB or using a normal battery?
Is Eilik rechargeable via USB or using a normal battery?
Is WiFi or Internet required to use Eilik?
Is WiFi or Internet required to use Eilik?
Can Eilik speak and understand the languages of various countries?
Can Eilik speak and understand the languages of various countries?
Tutorial
How to use Eilik's festival mode?
How to use Eilik's festival mode?
How to use the Settings program?
How to use the Settings program?
How to play the Fishing Game?
How to play the Fishing Game?
How to find the ID number of my Eilik?
How to find the ID number of my Eilik?
Is there a setting to prevent Elik from being angry? 
Is there a setting to prevent Elik from being angry? 
User manual in Korean
User manual in Korean
User Manual in Japanese
User Manual in Japanese
User Manual in English
User Manual in English
User Manual in Chinese
User Manual in Chinese
How can Eilik dance to the music I play without playing its background music？
How can Eilik dance to the music I play without playing its background music？
Win in Crime Patrol
Win in Crime Patrol
How to update Eilik's firmware?
How to update Eilik's firmware?
How to DIY my Eilik with Props or Arms?
How to DIY my Eilik with Props or Arms?
Troubleshooting
What should I do if my computer refuses to install the software?
What should I do if my computer refuses to install the software?
What to do during the update if the software keeps getting stuck at 99.7% or 99.8%?
What to do during the update if the software keeps getting stuck at 99.7% or 99.8%?
What to do if Eilik is stuck in
What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?
What to do if
What to do if "serial port error" occurs during the update?
What to do if Eilik automatically shuts down?
What to do if Eilik automatically shuts down?
My Eilik keeps looping thie error message
My Eilik keeps looping thie error message "try init SD card", what should I do?
Eilik doesn't look afraid when I pick it up from the table, and doesn't react to slap on the head or hitting on the table. Or Eilik is always crying and in a state of fear of height. How to adjust it?
Eilik doesn't look afraid when I pick it up from the table, and doesn't react to slap on the head or hitting on the table. Or Eilik is always crying and in a state of fear of height. How to adjust it?
How to reset Eilik if he is bricked after firmware update?
How to reset Eilik if he is bricked after firmware update?
Support / Energize Lab / Orders
How to get an address and return label for refund due to personal reasons?
EnergizeLab · 2023/01/29

Customers can request a return within 7/14 days from the date of receiving the item. In case of non-quality problem returns, the customer should bear all shipping costs. 

 

There is no need for a return label. Please get in touch with us and we'll record your return request and provide address information.

 

Refer to this page for a detailed return policy.