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Energize Lab
Orders
Are there any personal details required for customs clearance of the package?
Are there any personal details required for customs clearance of the package?
How to replace the Eilik purchased from Amazon?
How to replace the Eilik purchased from Amazon?
How to get an return address and a return label?
How to get an return address and a return label?
How can I track the shipping?
How can I track the shipping?
Do I need to pay to use Eilik's update software and get updated content?
Do I need to pay to use Eilik's update software and get updated content?
Can I purchase small accessories other than food miniatures?
Can I purchase small accessories other than food miniatures?
Are taxes, VAT, and duties included in the price?
Are taxes, VAT, and duties included in the price?
Can I get a spare servo module, or replace the battery in case it gets broken?
Can I get a spare servo module, or replace the battery in case it gets broken?
Why does shipment delay?
Why does shipment delay?
Why there is no update of my tracking number?
Why there is no update of my tracking number?
Can you ship Eilik to my country?
Can you ship Eilik to my country?
Can I amend or cancel my order?
Can I amend or cancel my order?
What if my payment got debited but the order did not go through?
What if my payment got debited but the order did not go through?
How long does it take to process an order?
How long does it take to process an order?
How can I confirm my order and get the tracking number?
How can I confirm my order and get the tracking number?
Collaboration
How can I be an ambassador of Eilik or work with Energize Lab?
How can I be an ambassador of Eilik or work with Energize Lab?
How to become our sales agent or distributor?
How to become our sales agent or distributor?
Eilik
FAQ
Does Eilik have the capability to operate as a reminder?
Does Eilik have the capability to operate as a reminder?
Can underage children play with Eilik alone?
Can underage children play with Eilik alone?
Will Eilik be continuously updated and optimized?
Will Eilik be continuously updated and optimized?
Will Eilik come in different colors?
Will Eilik come in different colors?
If I don't interact with Eilik, what will Eilik do?
If I don't interact with Eilik, what will Eilik do?
Can Eilik be taken off from the bottom plate?
Can Eilik be taken off from the bottom plate?
Can Eilik be connected to a voice assistant such as Alexa?
Can Eilik be connected to a voice assistant such as Alexa?
Is there an API for open source programming?
Is there an API for open source programming?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
When two or more Eilik are connected, do they both need to be charged or will one charge through the other?
Can I use Eilik while charging?
Can I use Eilik while charging?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
How long does it take for Eilik to reach full charge from 0% battery? Eilik's battery lasts for 1.5 hours. Is this enough?
How long is the USB-C charging cable?
How long is the USB-C charging cable?
Is Eilik rechargeable via USB or using a normal battery?
Is Eilik rechargeable via USB or using a normal battery?
Is WiFi or Internet required to use Eilik?
Is WiFi or Internet required to use Eilik?
Can Eilik speak and understand the languages of various countries?
Can Eilik speak and understand the languages of various countries?
Tutorial
How to force reboot the robot?
How to force reboot the robot?
How to access the robot's update log?
How to access the robot's update log?
Eilik Self-check e-Manual
Eilik Self-check e-Manual
How to use Eilik's festival mode?
How to use Eilik's festival mode?
How to use the Settings program?
How to use the Settings program?
How to play the Fishing Game?
How to play the Fishing Game?
How to find the ID number of my Eilik?
How to find the ID number of my Eilik?
Is there a setting to prevent Elik from being angry? 
Is there a setting to prevent Elik from being angry? 
How to format SD card of the robot?
How to format SD card of the robot?
User manual in Korean
User manual in Korean
User Manual in Japanese
User Manual in Japanese
User Manual in English
User Manual in English
User Manual in Chinese
User Manual in Chinese
How can Eilik dance to the music I play without playing its background music？
How can Eilik dance to the music I play without playing its background music？
How to reset the procedure of the robot?
How to reset the procedure of the robot?
Win in Crime Patrol
Win in Crime Patrol
How to update Eilik's firmware?
How to update Eilik's firmware?
How to DIY my Eilik with Props or Arms?
How to DIY my Eilik with Props or Arms?
Troubleshooting
What to do when my robot fails to be recognized by the computer?
What to do when my robot fails to be recognized by the computer?
How do I troubleshoot sound issues with my robot?
How do I troubleshoot sound issues with my robot?
How do I troubleshoot screen issues with my robot?
How do I troubleshoot screen issues with my robot?
How do I troubleshoot servo issues with my robot?
How do I troubleshoot servo issues with my robot?
How do I troubleshoot charging and battery issues with my robot?
How do I troubleshoot charging and battery issues with my robot?
What to do if my computer fails to install the software?
What to do if my computer fails to install the software?
What to do when the robot screen pops up error prompts?
What to do when the robot screen pops up error prompts?
What to do if Eilik is stuck in
What to do if Eilik is stuck in "UPD update.bin", and the update doesn't go through?
What to do when the update tool pops up error prompts?
What to do when the update tool pops up error prompts?
What to do if the robot automatically shuts down/freezes/cannot work normally after a update?
What to do if the robot automatically shuts down/freezes/cannot work normally after a update?
How do I troubleshoot sensor issues with my robot?
How do I troubleshoot sensor issues with my robot?
Support / Eilik / Troubleshooting
What to do when my robot fails to be recognized by the computer?
EnergizeLab · 2023/01/29

Situation 1:

Connect Eilik to the computer, but the screen does not display a "charging icon".     

 

It is possible that the computer is unable to detect Eilik. Please perform General Testing as the following steps:
1. Reconnect the USB-C cable;
2. Restart the update tool;
3. Replace a COM port;
4. Use another USB-C cable;
5. Restart the computer;
6. Force reboot;
7. Reset Procedure.

 

 

Situation 2:

Connect Eilik to the computer, and the computer pops up an error message "USB device not recognized".

 

Please perform Comprehensive Testing as the following steps:
1. Reconnect the USB-C cable;
2. Restart the update tool;
3. Replace a COM port;
4. Force reboot;
5. Use another USB-C cable;
6. Restart the computer;
7. Reset Procedure;
8. Format SD card;
9. Use another computer.

 

If the problem persists, please fill in a SUPPORT TICKET.